When you place an order with us…

 All orders placed through our website are custom made to order. **** WE DO NOT CARRY STOCK/INVENTORY ON SITE*** Orders are processed Monday- Friday with an average fulfillment of 10-12 working days from the time the order was placed. This is also pending your item(s) are in stock and not on backorder. Please allow an additional 1-1.5 weeks during the months of November-December, April- June, & August September. Orders are not processed or shipped on weekends or holidays.

I haven’t received my item. Who do I contact?

 All orders placed through our website are custom made to order. Orders are processed Monday through Friday with an average fulfillment of 2 weeks from the time the order was placed. Please allow an additional 1-1.5 weeks during the months of November-December, April-June, & August-September. Orders are not processed or shipped on weekends or holidays. If you still think your order is missing, feel free to email us at orders@innovationsplusllc.com

I got an email saying it was delivered and I haven’t gotten it yet.

Someone from Innovations Plus makes deliveries to the schools/organizations 1 time per week. If you order has been fulfilled before delivery day, you may get a notification but it hasn’t been delivered to its destination yet.

What shipping options do you offer?

You can pick up at Innovations Plus (FREE), Ship to the school/business/organization associated with the order (FREE) or you can pay to have it shipped directly to your home. *Please note, some organizations don’t have any options to ship to the School/Organization/Business Associated with their order. This has been specifically set up with the client. Thank you for your understanding.

Thanks for your patience and ongoing support to our small business! 

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